Design Kit: Facilitator’s Guide to Introducing Human-Centered Design

At IDEO.org, we’ve helped thousands of people embrace human-centered design and unlock their creative problem solving potential. And time and again, we’ve heard our broader community ask for the tools that they need to introduce their colleagues, teams, and networks to the same approach. You asked, we answered. Introducing the Facilitator’s Guide.

The Facilitator’s Guide to Introducing Human-Centered Design is a step-by-step guide to help you introduce new learners to this creative approach to problem solving. Building on your moderate to deep experience with human-centered design and workshop facilitation, you’ll learn to plan and lead a one-day, hands-on introductory workshop for 5 to 20 people who have little to no knowledge of human-centered design. The materials include a script, presentation, worksheets, and agendas to maximize your success.

This resource will deepen facilitators’ knowledge of human-centered design by engaging others in the conversation. It also allows facilitators to catalyze new learners to dive deeper into the approach through resources like IDEO.org’s Design Kit: The Course for Human-Centered Design and Design Kit: Prototyping.

We strongly recommend that those interested in using the Facilitator’s Guide first complete Design Kit: The Course for Human-Centered Design or have a strong background in human-centered design before engaging others in the process.

Our Partner:

Acumen is excited to partner with IDEO.org in offering this course.

IDEO.org is out to design an end to poverty by bringing creativity, empathy, and innovation to the social sector. Our goal is to improve the lives of people in poor and vulnerable communities through design and we’re doing it in three ways: through the products, services, and experiences that we design; through the problem solvers we fuel; and by inspiring the social sector to adopt human-centered design.

You'll Love This Course If:

What You'll Learn:

By using the Facilitator’s Guide, you‘ll learn:

  • How to plan and lead a one-day workshop for ~5-20 individuals who are brand new to the human-centered design process
  • How to guide people through the process, helping new learners experiment with creative problem-solving approaches
  • How to make your one-day workshop come to life. We’ll provide the script, presentation, and templates to help make it happen. You’ll just need to bring the right attitude, experience, and commitment to helping spread human-centered design!

How This Course Works:

This is a self-paced course that is available On Demand.  At the outset of the course, you should choose a date to run a one-day human-centered design workshop for others.  Then, you’ll spend the weeks of the course preparing to run and host this workshop.

You’ll get a set of materials that includes Planning Guidelines, a Workshop Presentation Deck, Presentation Script and Notes, Participant Worksheets and Handouts, Pre- and Post- Workshop Communications, Agenda Templates, and Surveys.

As a Facilitator, you will create a great learning experience for people new to human-centered design. We’re offering The Facilitator’s Guide to Introducing Human-Centered Design to people like you who are excited about spreading human-centered design to others free-of-charge. In exchange, we ask you to share with us your workshop experience through the surveys.

As a nonprofit design organization, IDEO.org relies on donations from people like you to continue to offer the Facilitator’s Guide for free. If you find the Faciliator’s Guide useful for introducing human-centered design to others, please consider making a donation at IDEO.org/donate. As a 501(c)(3) organization, all donations to IDEO.org are tax deductible.

Recruiting People for Your Workshop

Unlike other Design Kit courses, this resource will not require you to form a team on the course platform or register with anyone else. However, you will be responsible for recruiting workshop participants (required) and other co-facilitators (optional). We will provide some additional guidance and outreach materials as part of the course materials.

Frequently Asked Questions

WILL A CERTIFICATE BE AWARDED UPON COMPLETION OF THE COURSE?

Yes, you’ll receive a Statement of Accomplishment signed jointly by +Acumen and IDEO.org subject to course completion.  To complete the course,  you are required to share the survey data from you and your workshop participants.

HOW MUCH TIME DO I NEED TO DEDICATE TO TAKE THIS COURSE?

The course is self-paced.  We recommend completing it over an 8 week period. During that time, you should allocate approximately 2-3 hours during the first weeks for planning and 5-7 hours for the last two weeks. You should also select a day to run an 8-hour workshop.

WILL I BE ABLE TO CHARGE MONEY OR MAKE A PROFIT FOR RUNNING MY WORKSHOP?

No. IDEO.org is releasing these materials under the Creative Commons attribution, non-commercial, no derivatives, 3.0 unported license, and therefore you may not use this work for commercial purposes. You may, however, take contributions to cover the cost of other workshop amenities—i.e. space, food, drink, etc.

WHO SHOULD I INVITE TO MY WORKSHOP?

We’ll cover this in the course materials, but if you’d like to get a head start, think about who your audience is, what the workshop goals are, and take a look at who in your network who could be a good champion of innovation. These are certainly people to bring on board early.

IS THERE A SET CLASS SCHEDULE EVERY WEEK?

No, there is no set curriculum to cover each week, and you are free to review the materials, complete the planning, and deliver the workshop at your convenience. You’ll of course want to take into account your audience and co-facilitators when scoping your preferred timeline.

CAN I TELL PEOPLE I'M RUNNING A WORKSHOP FOR IDEO.ORG OR THAT I'M ENDORSED BY, EMPLOYED BY, OR AFFILIATED WITH IDEO.ORG?

No. This workshop leverages tools developed by IDEO.org for a global community of learners and burgeoning practioners of human-centered design. However, it is NOT led by IDEO.org. By downloading these materials, you agree that you will NOT present yourself as an employee, representative, or speaking on behalf of IDEO.org.

HOW MUCH DOES IT COST TO TAKE THIS COURSE?

As a nonprofit design organization, IDEO.org relies on donations from people like you to continue to offer the Facilitator’s Guide for free.  If you find the Faciliator’s Guide useful for introducing human-centered design to others, please consider making a donation at IDEO.org/donate. As a 501(c)(3) organization, all donations to IDEO.org are tax deductible.

ARE THERE ANY PREREQUISITES FOR TAKING THIS COURSE?

It is strongly encouraged that you take Design Kit: The Course for Human-Centered Design before taking this course.  However, if you have previous experience with human-centered design or design thinking, you are also welcome to take this course.  You might want to check out  IDEO.org’s Design Kit site to review essential concepts before beginning this prototyping course.

WHAT ARE THE TECHNICAL REQUIREMENTS?

You need an internet connection that will allow you to download the materials and receive emails.  The ability to watch short videos is suggested, but not essential.

MORE QUESTIONS?

Please contact courses@plusacumen.org

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